Return procedures
Online Return Request
Return Products:
Please proceed to the return procedures in the help section, enter your complete details including the order number, select the products you wish to return, and submit the return request accordingly.
Packaging Products:
Please pack the products in their original packaging and seal them, or contact us at 0505550819 if you have disposed of the packaging.
Return Delivery:
It may take 10 to 30 business days for the shipping company we use to receive the returns. Once received, the shipping company will provide you with a receipt.
Refund Process:
We will inspect the returns and refund the paid amount to your bank account within 7 to 14 days.
B. Return to One of Our Branches
Packaging Products:
Please pack the products in their original packaging.
Contact at 0505550819 and schedule a return appointment.
- Contact to schedule return pickup:
You can call us at 0505550819 to schedule a pickup appointment and specify the pickup location. Ensure to complete the return receipt first.
- Packaging Products:
Please pack the products in their original packaging and seal them, or contact us at 0505550819 if you have disposed of the packaging.
- Return Delivery:
It may take 10 to 30 business days for the shipping company we use to receive the returns. Once received, the shipping company will provide you with a receipt.
- Refund Process:
Refunds will be processed using the original payment method, and no monetary transfers will be made to customers except for bank transfer requests and cash on delivery payments.
Refunds are issued upon receipt of the shipment at our warehouse and verification, or upon order cancellation before shipment from our stores.
Refunds via Apple Pay, Mada, or credit cards are processed through a reversal process in the system, without transferring monetary amounts to the account. This process may take up to 30 days.
Refunds via Tap or Tamara are settled in the payment account and may take 7-14 working days.
Orders paid via bank transfer or cash on delivery will be transferred to the customer's account after providing us with transfer-related details, which may take 3-7 working days.
